1- Return and Exchange Period:

• Customers can return or exchange perfumes within 3 days from the date of receiving the product.
• The product must be in its original, unopened, and unused condition, with the original packaging intact.

2- Return or Exchangeable Products:

• Perfumes purchased from our store can be returned or exchanged if the packaging has not been opened or used.
• If the perfume is damaged or has manufacturing defects, it can be returned or exchanged regardless of the packaging condition.

3- Non-returnable or Non-exchangeable Products:

• Perfumes that have been opened or used.
• Promotional items, customized perfumes, or perfumes that have been personalized with names or initials.

4- Return or Exchange Procedure:

• To request a return or exchange, the customer must contact customer service via email or phone within the specified return period.
• The customer must provide the purchase invoice or order number when contacting customer service.

5- Return or Exchange Process:

• Once the request is confirmed by customer service, the customer will be directed on how to return the product.
• The customer must return the product to the store's address using a reliable shipping method.
• In case of a return, the amount paid will be refunded via the same payment method used during the purchase.

6- Returns in Case of Defects or Damage:

• If the product arrives defective or damaged, the customer can contact customer service within 1 day of receiving the product.
• In this case, all return shipping costs will be covered.

7- Damaged Products During Shipping:

• If the product is damaged during shipping, the customer must send a photo showing the damage within 24 hours of receiving the product.
• The product will be exchanged or refunded, depending on the customer's preference.

8- Customer Notification:

• After receiving the returned product, it will be reviewed to verify compliance with the return policy.
• The customer will be notified of the return or exchange status and any refund procedures if applicable.

Important Notes:

• Some exceptions may apply in case of unexpected events or specific conditions related to each product.
• We recommend keeping the payment proof and purchase invoice in case any issue arises with the return or exchange process.

At "Matchy" store, we respect your privacy and work hard to protect your personal data. This Privacy Policy aims to explain how we collect, use, and protect the personal information collected when you visit our website or use our services.

1. Information We Collect:

• Personal Information: Such as your name, address, phone number, and email address, which you provide when registering on the site, making a purchase, or subscribing to newsletters.
• Order Information: Details of the products you purchased, your order history, and payment methods.
• Technical Information: Such as your IP address, browser type, and the pages visited on the site, which helps us improve the user experience.

2. How We Use the Information:

• Transaction Completion: We use your personal information to complete your transactions and deliver your orders.
• Improving Customer Experience: We use data to improve our services and website content to better suit your preferences.
• Communication: We may use your information to communicate with you regarding orders, special offers, or updates related to products and services.
• Data Analysis: We use technical data to analyze and improve the website’s performance and user experience.

3. Sharing Information with Third Parties:

• Shipping Companies: We share your data with shipping companies to deliver your orders.
• Vendors and Consultants: In some cases, we may share your data with external service providers who assist in managing our operations, such as payment processors or technical support providers.

4. Protecting Information:

• We implement security measures to protect your personal data from unauthorized access or misuse. This includes using encryption and securing data in our database.

5. Cookies:

• We use cookies to enhance your experience on the website, such as remembering your preferences and helping you navigate more easily. You can manage cookie settings through your browser settings.

6. User Rights:

• Right to Access: You have the right to access your personal data that we hold.
• Right to Rectify: You can request to correct or update your personal information at any time.
• Right to Erase: You may request the deletion of your personal data if it is no longer necessary to retain it.

7. Changes to the Privacy Policy:

• We may update this Privacy Policy from time to time. In the event of significant changes, we will notify you via email or through a notice on the website.

8. Contact Us:

• If you have any questions or requests regarding this Privacy Policy or how we use your data, you can contact us via email at info@matchyperfumes.com

Email:

info@matchyperfumes.com

WhatsApp:

+96895901015